It occurred to me that perhaps some investigation into AZBON’s operations and membership might be useful. To its credit, Arizona has much readily searchable and well-organized information publicly available on line, as to State Government organization and spending.
From the AZ Master List of State Government Programs, ( docs.google.com/viewer?url=http%3A%2F%2Fwww.ospb.state.az.us%2Fdocuments%2F2010%2FMasterList2009-2011.pdf ), and other sites cited below,
I learned the following about AZBON:
4747 North 7th Street – Suite 200, Phoenix, AZ 85014
602-771-7800 | 602-771-7888 Fax | arizona@azbn.gov
Office Hours: 8AM-5PM Mon-Fri
The AZ Board of Nursing’s Executive Director is Jo Elizabeth Ridenour, (602) 771-7801.
AZ BON Members include the following (link www.azbn.gov/BoardMembers.aspx ):
Randy C. Quinn, MSN, CRNA Board President,
Kathy Malloch, PhD, MBA, RN, FAAN Board Vice President, President of KMLS ( kathymalloch.com ), a consulting firm that advdertizes, among other services: “Nursing Workload Management can help create staffing and scheduling strategies.”
Customers listed on her web site include:
- Banner Estrella Medical Center; Phoenix, Arizona
- Banner Thunderbird Medical Center; Glendale, Arizona
She is also a paid Clinical Consultant for API Healthcare (www.apihealthcare.com, contact www.apihealthcare.com/contact_us ), which offers to help clients “keep labor costs under control”
She is also a senior consultant for Tim Porter-O’Grady Associates (www.tpogassociates.com/home.htm),
Theresa (Terri) Berrigan, LPN Board Secretary,
Leslie B. Dalton, MSN, RN Board Member,
Lori A. Gutierrez, BS, RN-C Board Member,
Patricia (Pat) Johnson, LPN Board Member, works at Banner Thunderbird Medical Center in Glendale
Carolyn Jo McCormies, RN, MSN, FNP-BC Board Member,
Charleen Snider, BSN, RN Board Member,
Kathryn L. Busby, J.D. Public Member, an attorney. Her firm reports ( http://www.jsslaw.com/professional_bios/Kathryn_L_Busby): “Prior to her present role, which includes directing the activities of the Arizona Association of Health Plans, she served as an executive, compliance officer and general counsel for a large health plan with AHCCCS (Medicaid), Medicare, and commercial health insurance products.”
M. Hunter Perry, BSHA Public Member
With an annual operating budget of $4.2 million for RN/LPN Licensing and Regulation, AZBON has performed as follows handling just under a thousand complaints a year:
On average, the BON takes 7.4 months after a complaint is submitted for it to be presented to the board. The official goal is 6 months.
The average time from receipt of a complaint to resolution: 230 days, or 7.7 months.
The average investigation time to conclude a case: 17.4 hours.
Percentage of BON customers (including roughly 35,000 licensees) rating BON service as very good or excellent: 7%. Thus, 93% offer lower ratings, details of which I have been unable to find.
In comparison, Amanda Trujillo’s case has not yet been resolved nearly 12 full months after the complaint was filed.
For context, I attempted to make a comparison with my home State of Massachusetts. Again to Arizona’s credit, I was unable to find comparable information and gave up after checking multiple MA State Website pages. (to Ma’s defense, I put little total time into this post).
For anyone looking to offer feedback regarding this information, here are some options:
John Arnold, Director, Governor’s Office of Strategic Planning and Budget (BON’s budget and oversite is within the executive branch): (602) 542 – 5381
Jo Elizabeth Ridenour, Executive Director AZ BON: (602) 771 – 7801
The Honorable Janice K. Brewer, Arizona Governor
Executive Tower
1700 West Washington Street
Phoenix, AZ 85007
Phoenix Office: (602) 542-4331
Tucson Office: (520) 628-6580
Fax Number: (602) 542-1381
To e-mail the Governor (I strongly suggest snail mail instead) www.azgovernor.gov/Contact.asp
Finally, please participate in our advocacy campaign:
wp.me/s278fi-178
I hope some folks out there find this information helpful.
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Sure am! – GRC is all about empowering and training Nurses to do right, do good, and reap the benefits of doing so. GRC can hardly reach its potential solely by reaching one person or group at a time, as fun as that is – we also need public reform, to grant Nurses conditions favorable to quality work without harassment, scapegoating, others abuses, and all the distraction, corruption, and inefficiency that burden all Nurses in America today. We Nurses need to make more effective, focused and proactive use of our democratic political process and public advocacy, if we plan to reach our full potential. (I do!) Thanks so much for your help in this important work, to which I’ve begun to make a small contribution.